FAQ
**Frequently Asked Questions (FAQ)**
Q: Are firose® products safe for my dog?
A: Absolutely! All firose® products are crafted from non-toxic, pet-safe materials and undergo thorough quality checks. Designed with your pet’s safety in mind, our backpacks ensure comfort and security.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days, depending on customs clearance and location.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@firose.shop with photos. We will quickly arrange a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Note that customers are responsible for any customs fees, import duties, or taxes that may apply.
Q: Can I cancel or change my order?
A: You can cancel your order within 3 business days before it is shipped. After processing, cancellations are not possible. Contact us immediately for assistance.
**Contact Information**
📞 Phone: +852 2735 1273
🏢 Address: FREESTAR TRADING LIMITED 225 Nathan Road - Flat 1701, 17/F, Pearl Oriental Tower - Tsim Sha Tsui Kowloon - Hong Kong
📧 Email: service@firose.shop
Q: Are firose® products safe for my dog?
A: Absolutely! All firose® products are crafted from non-toxic, pet-safe materials and undergo thorough quality checks. Designed with your pet’s safety in mind, our backpacks ensure comfort and security.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days, depending on customs clearance and location.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@firose.shop with photos. We will quickly arrange a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Note that customers are responsible for any customs fees, import duties, or taxes that may apply.
Q: Can I cancel or change my order?
A: You can cancel your order within 3 business days before it is shipped. After processing, cancellations are not possible. Contact us immediately for assistance.
**Contact Information**
📞 Phone: +852 2735 1273
🏢 Address: FREESTAR TRADING LIMITED 225 Nathan Road - Flat 1701, 17/F, Pearl Oriental Tower - Tsim Sha Tsui Kowloon - Hong Kong
📧 Email: service@firose.shop